{"id":8990,"date":"2021-11-16T16:14:47","date_gmt":"2021-11-16T15:14:47","guid":{"rendered":"https:\/\/desos.eu\/faq\/"},"modified":"2023-10-25T20:06:39","modified_gmt":"2023-10-25T18:06:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/desos.eu\/pt-pt\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-animated\" style=\"background-color: var(--awb-color1);background-image:linear-gradient(180deg, var(--awb-color1) 0%,var(--awb-color1) 100%);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.3\" data-animationOffset=\"top-into-view\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-blend-mode: overlay;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\" style=\"font-size:var(--awb-typography2-font-size);line-height:var(--awb-typography2-line-height);letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);color:var(--awb-color4);font-family:var(--awb-typography2-font-family);font-weight:var(--awb-typography2-font-weight);font-style:var(--awb-typography2-font-style);\"><p style=\"letter-spacing: 3px;\">BEM-VINDO \u00c0S NOSSAS FAQ&#8217;S<\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:0px!important; margin-right:!important;margin-bottom:0px!important;margin-left:!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-1{margin-top:0px!important; margin-right:!important;margin-bottom:10px!important; margin-left:!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-title-text fusion-title-size-two\" style=\"font-size:37px;margin-top:0px;margin-bottom:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:var(--awb-color3);\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h2 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;text-transform:capitalize;--fontSize:37;line-height:1.35;\">Aqui est\u00e3o as perguntas mais frequentes.<\/h2><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:var(--awb-color3);\"><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:40% !important;margin-top : 0px;margin-bottom : 80px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 4.8%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:40% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 3.84%;margin-left : 4.8%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;margin-bottom : 15px;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-blend-mode: overlay;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-2 fusion-text-no-margin\" style=\"color:var(--awb-color7);\"><p>Estamos constantemente a atualizar esta sec\u00e7\u00e3o com novas perguntas, mas se a sua pergunta n\u00e3o estiver aqui, contacte-nos diretamente atrav\u00e9s de<\/p>\n<p><span style=\"color: var(--awb-color4);\">Telefone:<\/span> +49 751 180 86 452<br \/>Correio <span style=\"color: var(--awb-color4);\">eletr\u00f3nico:<\/span> contact@desos.eu<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:60% !important;margin-top : 0px;margin-bottom : 40px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 3.2%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 6.4%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:60% !important;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 3.2%;margin-left : 6.4%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">#accordian-1 .fusion-panel:hover,#accordian-1 .fusion-panel.hover{ background-color: #f9f9f9 } #accordian-1 .fusion-panel { border-color:var(--awb-color4); border-width:0px; background-color:hsla(var(--awb-color4-h),var(--awb-color4-s),var(--awb-color4-l),calc( var(--awb-color4-a) - 90% )); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 13px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color1);}.fusion-accordian #accordian-1.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 31px;}.fusion-accordian  #accordian-1 .panel-title a{font-size:20px;font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);}.fusion-accordian  #accordian-1 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: var(--awb-color4);border-color: var(--awb-color4);}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 38% ),var(--awb-color8-a));}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 38% ),var(--awb-color8-a));}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 38% ),var(--awb-color8-a))!important;border-color: hsla(var(--awb-color8-h),var(--awb-color8-s),calc( var(--awb-color8-l) + 38% ),var(--awb-color8-a))!important;}<\/style><div class=\"fusion-faq-shortcode\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right\" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-9165 precos \"><span class=\"entry-title rich-snippet-hidden\">Tenho de pagar os portes de envio?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/desos.eu\/pt-pt\/author\/firat\/\" title=\"Artigos de Firat \u00d6zcan\" rel=\"author\">Firat \u00d6zcan<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2016-02-28T00:31:42+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9165\" href=\"#collapse-1-9165\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Tenho de pagar os portes de envio?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9165\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Se decidir aceitar a estimativa de custos, pelo menos para um instrumento, cobrar-lhe-emos uma pequena taxa pela embalagem e pelo transporte. Esta taxa varia consoante o pa\u00eds e ver\u00e1 os custos de embalagem e de transporte na sua estimativa de custos, antes de efetuar a sua encomenda.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-9107 processo-de-concecao \"><span class=\"entry-title rich-snippet-hidden\">Onde posso obter apoio para quaisquer quest\u00f5es?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/desos.eu\/pt-pt\/author\/firat\/\" title=\"Artigos de Firat \u00d6zcan\" rel=\"author\">Firat \u00d6zcan<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2016-02-28T17:57:11+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9107\" href=\"#collapse-1-9107\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Onde posso obter apoio para quaisquer quest\u00f5es?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9107\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Pode contactar-nos por e-mail para <strong>contact@desos.eu<\/strong> e responderemos na sua l\u00edngua materna.<\/p>\n<p>Se quiser falar connosco em alem\u00e3o, ingl\u00eas ou espanhol, pode ligar-nos diretamente para o n\u00famero +49 751 180 86 452. Para outras l\u00ednguas, envie-nos um e-mail com o seu n\u00famero de telefone e indique-nos um dia e uma hora em que possamos contact\u00e1-lo e algu\u00e9m da nossa equipa entrar\u00e1 em contacto consigo.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-9136 instalacao \"><span class=\"entry-title rich-snippet-hidden\">Tenho de pagar alguma coisa pela minha estimativa de custos de repara\u00e7\u00e3o?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/desos.eu\/pt-pt\/author\/firat\/\" title=\"Artigos de Firat \u00d6zcan\" rel=\"author\">Firat \u00d6zcan<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2016-02-28T17:59:02+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9136\" href=\"#collapse-1-9136\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Tenho de pagar alguma coisa pela minha estimativa de custos de repara\u00e7\u00e3o?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9136\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>A estimativa de custos e o envio para n\u00f3s s\u00e3o gratuitos para si. Se decidir recusar a estimativa de custos, pagaremos tamb\u00e9m a devolu\u00e7\u00e3o dos seus instrumentos n\u00e3o reparados. Por isso, arrisque-se &#8211; n\u00e3o tem riscos.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-9162 precos \"><span class=\"entry-title rich-snippet-hidden\">Porque \u00e9 que devo confiar na Desos?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/desos.eu\/pt-pt\/author\/firat\/\" title=\"Artigos de Firat \u00d6zcan\" rel=\"author\">Firat \u00d6zcan<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2016-02-28T18:05:52+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9162\" href=\"#collapse-1-9162\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Porque \u00e9 que devo confiar na Desos?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9162\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Somos uma equipa de especialistas em medicina dent\u00e1ria, unidos por uma rede de repara\u00e7\u00e3o pan-europeia e uma paix\u00e3o pela qualidade e satisfa\u00e7\u00e3o do cliente. Trabalhamos com DSOs e outras organiza\u00e7\u00f5es dent\u00e1rias empresariais h\u00e1 mais de 12 anos e concentramo-nos nas necessidades dos clientes empresariais e cl\u00ednicos para a execu\u00e7\u00e3o e otimiza\u00e7\u00e3o do seu neg\u00f3cio. Alguns dos nossos especialistas em medicina dent\u00e1ria est\u00e3o no sector da repara\u00e7\u00e3o de pe\u00e7as de m\u00e3o dent\u00e1rias h\u00e1 mais de 25 anos. Temos o know-how para ajudar o seu instrumento &#8220;doente&#8221;, n\u00f3s tratamos dele.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-9116 \"><span class=\"entry-title rich-snippet-hidden\">Posso pagar com cart\u00e3o de cr\u00e9dito?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/desos.eu\/pt-pt\/author\/arthur\/\" title=\"Artigos de Arthur Petrich\" rel=\"author\">Arthur Petrich<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-07-14T19:00:38+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9116\" href=\"#collapse-1-9116\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Posso pagar com cart\u00e3o de cr\u00e9dito?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9116\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Confia em n\u00f3s ao enviar as suas ferramentas dent\u00e1rias, n\u00f3s confiamos que valoriza o nosso servi\u00e7o. Atualmente, s\u00f3 oferecemos &#8220;pagamento contra fatura&#8221;.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-9047 \"><span class=\"entry-title rich-snippet-hidden\">Qual \u00e9 a minha garantia para os meus instrumentos dent\u00e1rios reparados?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/desos.eu\/pt-pt\/author\/arthur\/\" title=\"Artigos de Arthur Petrich\" rel=\"author\">Arthur Petrich<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-07-14T19:02:33+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9047\" href=\"#collapse-1-9047\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Qual \u00e9 a minha garantia para os meus instrumentos dent\u00e1rios reparados?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9047\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Oferecemos uma garantia de 12 meses. Excluem-se as pe\u00e7as de desgaste, por exemplo, rolamentos de esferas, O-Rings. Para mais informa\u00e7\u00f5es, consulte os nossos Termos e Condi\u00e7\u00f5es Gerais em www.desos.eu\/agb.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-9147 \"><span class=\"entry-title rich-snippet-hidden\">Quanto tempo terei de esperar pela repara\u00e7\u00e3o do meu instrumento?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/desos.eu\/pt-pt\/author\/arthur\/\" title=\"Artigos de Arthur Petrich\" rel=\"author\">Arthur Petrich<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-07-14T19:09:35+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9147\" href=\"#collapse-1-9147\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quanto tempo terei de esperar pela repara\u00e7\u00e3o do meu instrumento?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9147\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Para instrumentos dent\u00e1rios rotativos comuns, estimamos um tempo de repara\u00e7\u00e3o m\u00e1ximo de 48 horas. Para al\u00e9m disso, h\u00e1 que ter em conta o transporte. Os instrumentos e marcas especiais, para os quais podemos n\u00e3o ter pe\u00e7as sobresselentes em stock, podem demorar mais tempo. Com o portal digital de repara\u00e7\u00f5es da Desos, reduzimos em mais de metade o tempo de aprova\u00e7\u00e3o de or\u00e7amentos, por exemplo. Estamos sempre dispostos a prestar assist\u00eancia aos seus instrumentos o mais rapidamente poss\u00edvel.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-9121 \"><span class=\"entry-title rich-snippet-hidden\">Oferecem o vosso servi\u00e7o em toda a Europa?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/desos.eu\/pt-pt\/author\/arthur\/\" title=\"Artigos de Arthur Petrich\" rel=\"author\">Arthur Petrich<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-07-14T19:16:34+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9121\" href=\"#collapse-1-9121\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Oferecem o vosso servi\u00e7o em toda a Europa?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9121\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>J\u00e1 oferecemos o nosso servi\u00e7o em v\u00e1rios pa\u00edses europeus. Contacte-nos para saber mais sobre o seu pa\u00eds ou pa\u00edses &#8211; temos a certeza de que o podemos ajudar.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-9141 \"><span class=\"entry-title rich-snippet-hidden\">A minha unidade de tratamento dent\u00e1rio deixou de funcionar &#8211; tamb\u00e9m t\u00eam um servi\u00e7o no terreno?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/desos.eu\/pt-pt\/author\/arthur\/\" title=\"Artigos de Arthur Petrich\" rel=\"author\">Arthur Petrich<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-07-14T19:24:47+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9141\" href=\"#collapse-1-9141\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">A minha unidade de tratamento dent\u00e1rio deixou de funcionar &#8211; tamb\u00e9m t\u00eam um servi\u00e7o no terreno?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9141\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Atualmente, concentramo-nos em instrumentos rotativos dent\u00e1rios, tais como turbinas, pe\u00e7as de m\u00e3o rectas e contra-angulares, scalers, motores de laborat\u00f3rio, micromotores, etc., tudo o que nos possa enviar por correio. \u00c9 isto que fazemos bem. Compreendemos tamb\u00e9m que as suas necessidades de servi\u00e7o v\u00e3o para al\u00e9m disso, &#8230;mais \u00e0 frente.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-9124 \"><span class=\"entry-title rich-snippet-hidden\">O novo MDR tem algum impacto no servi\u00e7o de repara\u00e7\u00e3o de instrumentos dent\u00e1rios?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/desos.eu\/pt-pt\/author\/arthur\/\" title=\"Artigos de Arthur Petrich\" rel=\"author\">Arthur Petrich<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-10-25T20:13:54+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9124\" href=\"#collapse-1-9124\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">O novo MDR tem algum impacto no servi\u00e7o de repara\u00e7\u00e3o de instrumentos dent\u00e1rios?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9124\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: var(--awb-color1);background-image:linear-gradient(180deg, var(--awb-color1) 0%,var(--awb-color1) 100%);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-3\"><h2 data-fontsize=\"42\" data-lineheight=\"56.7px\" class=\"fusion-responsive-typography-calculated\" style=\"--fontSize:42; line-height: 1.35;\"><span style=\"color: var(--awb-color4);\">Impacto do MDR no servi\u00e7o de repara\u00e7\u00e3o de instrumentos dent\u00e1rios.<\/span><\/h2>\n<h6 data-fontsize=\"15\" data-lineheight=\"20.25px\" class=\"fusion-responsive-typography-calculated\" style=\"--fontSize:15; line-height: 1.35; --minFontSize:15;\">Ravensburg, <span style=\"color: var(--body_typography-color); font-style: var(--h6_typography-font-style,normal); font-family: var(--h6_typography-font-family); font-size: var(--h6_typography-font-size); font-weight: var(--h6_typography-font-weight); letter-spacing: var(--h6_typography-letter-spacing); text-transform: var(--h6_typography-text-transform); background-color: var(--awb-color1);\">01.07.2022<\/span><\/h6>\n<h3 data-fontsize=\"25\" data-lineheight=\"33.75px\" class=\"fusion-responsive-typography-calculated\" style=\"--fontSize:25; line-height: 1.35;\">\n<ol>\n<li><span style=\"color: var(--awb-color4);\">O que \u00e9 o MDR?<\/span><\/li>\n<\/ol>\n<\/h3>\n<p>O RDM (Regulamento Dispositivos M\u00e9dicos, Regulamento (UE) 2017\/745) substituiu a Lei dos Dispositivos M\u00e9dicos (ou a Diretiva Dispositivos M\u00e9dicos &#8211; MDD) em 25 de maio de 2021. A revis\u00e3o da MDD foi desencadeada por um esc\u00e2ndalo relacionado com dispositivos m\u00e9dicos que fez manchetes em todo o mundo: um fabricante utilizou materiais para implantes mam\u00e1rios que n\u00e3o estavam aprovados para utiliza\u00e7\u00e3o em dispositivos m\u00e9dicos, contrariando todos os requisitos legais. Como resultado, muitos pacientes tiveram problemas de sa\u00fade. O objetivo da nova legisla\u00e7\u00e3o &#8211; o Regulamento relativo aos Dispositivos M\u00e9dicos &#8211; \u00e9 conseguir uma maior seguran\u00e7a para os doentes. N\u00e3o deve ser transposta para o direito nacional como uma diretiva em cada pa\u00eds, mas deve ser diretamente v\u00e1lida para cada pa\u00eds como um regulamento.<\/p>\n<p>Uma vez que a implementa\u00e7\u00e3o \u00e9 muito extensa, existe um per\u00edodo de transi\u00e7\u00e3o at\u00e9 26 de maio de 2024, durante o qual os dispositivos m\u00e9dicos com certifica\u00e7\u00e3o MDD podem continuar a ser comercializados e vendidos.<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"24.3px\" class=\"fusion-responsive-typography-calculated\" style=\"--fontSize:18; line-height: 1.35; --minFontSize:18;\"><\/h4>\n<h3 data-fontsize=\"25\" data-lineheight=\"33.75px\" class=\"fusion-responsive-typography-calculated\" style=\"--fontSize:25; line-height: 1.35;\">\n<ol start=\"2\">\n<li><span style=\"color: var(--awb-color4);\">O objetivo desta informa\u00e7\u00e3o ao cliente<\/span><\/li>\n<\/ol>\n<\/h3>\n<p>O objetivo desta informa\u00e7\u00e3o ao cliente \u00e9 clarificar o impacto do novo Regulamento (UE) 2017\/745 (a seguir designado por MDR) na atividade de repara\u00e7\u00e3o de instrumentos rotativos dent\u00e1rios.<\/p>\n<h3 data-fontsize=\"25\" data-lineheight=\"33.75px\" class=\"fusion-responsive-typography-calculated\" style=\"--fontSize:25; line-height: 1.35;\">\n<ol start=\"3\">\n<li><span style=\"color: var(--awb-color4);\">Descri\u00e7\u00e3o das actividades comerciais da Desos GmbH<\/span><\/li>\n<\/ol>\n<\/h3>\n<p>A Desos GmbH opera um servi\u00e7o de repara\u00e7\u00e3o na Europa para a repara\u00e7\u00e3o de instrumentos rotativos dent\u00e1rios, tamb\u00e9m designados por pe\u00e7as de m\u00e3o rectas e contra-angulares, utilizando pe\u00e7as sobressalentes originais e n\u00e3o originais ou pe\u00e7as sobressalentes padr\u00e3o de outros fabricantes. Todas as pe\u00e7as de m\u00e3o contra-\u00e2ngulo reparadas s\u00e3o submetidas a um teste de funcionamento de acordo com as normas europeias antes da entrega.<\/p>\n<h3 data-fontsize=\"25\" data-lineheight=\"33.75px\" class=\"fusion-responsive-typography-calculated\" style=\"--fontSize:25; line-height: 1.35;\">\n<ol start=\"4\">\n<li><span style=\"color: var(--awb-color4);\">O que diz o novo regulamento MDR sobre a repara\u00e7\u00e3o de instrumentos rotativos dent\u00e1rios (pe\u00e7as de m\u00e3o rectas\/contra-angulares)?<\/span><\/li>\n<\/ol>\n<\/h3>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>Repara\u00e7\u00e3o de pe\u00e7as de m\u00e3o rectas\/contra-\u00e2ngulo por conta dos utilizadores:<br \/>\nO MDR \u00e9 um regulamento de reda\u00e7\u00e3o geral que n\u00e3o aborda explicitamente a repara\u00e7\u00e3o de dispositivos m\u00e9dicos ou instrumentos rotativos dent\u00e1rios. A defini\u00e7\u00e3o de reprocessamento de acordo com o artigo 2.\u00ba, ponto 39, do RDM \u00e9 a mais adequada para a atividade de repara\u00e7\u00e3o:<br \/>\n<i><span style=\"background-color: var(--awb-color1); color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing);\">39 <\/span><span style=\"background-color: var(--awb-color1); color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing);\">&#8220;Recondicionamento&#8221;, um processo a que um produto usado \u00e9 sujeito para poder ser reutilizado em seguran\u00e7a; tais processos incluem a limpeza, a desinfe\u00e7\u00e3o, a esteriliza\u00e7\u00e3o e procedimentos semelhantes, bem como o ensaio e o restabelecimento da seguran\u00e7a t\u00e9cnica e funcional do produto usado.<\/span><\/i><\/li>\n<li>Utiliza\u00e7\u00e3o de pe\u00e7as sobresselentes n\u00e3o originais:<br \/>\nO artigo 23.\u00ba do RDM estabelece que as pe\u00e7as sobressalentes n\u00e3o devem ser consideradas como um dispositivo m\u00e9dico por direito pr\u00f3prio, desde que n\u00e3o alterem ou prejudiquem as caracter\u00edsticas de desempenho e seguran\u00e7a ou a finalidade prevista do dispositivo m\u00e9dico. S\u00f3 quando ocorre uma altera\u00e7\u00e3o significativa \u00e9 que a pe\u00e7a sobresselente deve ser considerada um dispositivo m\u00e9dico.<\/p>\n<p>Isto tamb\u00e9m se aplica explicitamente \u00e0 substitui\u00e7\u00e3o de pe\u00e7as de um dispositivo m\u00e9dico por uma pe\u00e7a sobresselente semelhante, ou seja, a quaisquer repara\u00e7\u00f5es efectuadas com pe\u00e7as n\u00e3o originais p\u00f3s-venda. A Desos GmbH n\u00e3o altera de forma alguma a funcionalidade, o desempenho ou a seguran\u00e7a do instrumento dent\u00e1rio aquando da sua repara\u00e7\u00e3o, quer seja com pe\u00e7as sobressalentes originais ou n\u00e3o originais.<\/p>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h3 data-fontsize=\"25\" data-lineheight=\"33.75px\" class=\"fusion-responsive-typography-calculated\" style=\"--fontSize:25; line-height: 1.35;\">\n<ol start=\"5\">\n<li><span style=\"color: var(--awb-color4);\">Conclus\u00e3o<\/span><\/li>\n<\/ol>\n<\/h3>\n<p>Relativamente \u00e0 quest\u00e3o da repara\u00e7\u00e3o de instrumentos rotativos dent\u00e1rios com pe\u00e7as sobressalentes originais ou n\u00e3o originais, \u00e9 relevante a combina\u00e7\u00e3o do ponto 39 do artigo 2. As pe\u00e7as sobressalentes n\u00e3o s\u00e3o consideradas dispositivos m\u00e9dicos e, se for poss\u00edvel demonstrar que uma repara\u00e7\u00e3o n\u00e3o afecta o desempenho do produto final, n\u00e3o h\u00e1 impacto na conformidade legal do produto. Para a Desos GmbH, isto significa que, ap\u00f3s a manuten\u00e7\u00e3o\/recondicionamento, assist\u00eancia t\u00e9cnica e repara\u00e7\u00e3o, as caracter\u00edsticas funcionais que s\u00e3o essenciais para a seguran\u00e7a do dispositivo m\u00e9dico devem ser testadas e documentadas.<\/p>\n<p>Para al\u00e9m disso, a Desos GmbH apenas utiliza pe\u00e7as sobresselentes de fabricantes que seguem todos os princ\u00edpios do MDR, ou seja, que implementaram as normas ISO 13485 para garantir a total rastreabilidade da produ\u00e7\u00e3o.<\/p>\n<p>Em resumo, podemos confirmar que pode trabalhar com a Desos GmbH com a certeza de que est\u00e1 a cumprir integralmente o RDM.<\/p>\n<\/p>\n<p>Se tiver quaisquer perguntas ou coment\u00e1rios sobre este tema complexo, n\u00e3o hesite em contactar-nos diretamente.<\/p>\n<p>Com os melhores cumprimentos,<br \/>\n<span style=\"background-color: var(--awb-color1); color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing);\"><br \/>\nA sua equipa Desos.eu<br \/>\n<\/span><span style=\"background-color: var(--awb-color1); color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing);\">Correio eletr\u00f3nico: service@desos.eu<\/span><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-3{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-3 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-3{width:100% !important;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-3{width:100% !important;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 120px;padding-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-flex-container.fusion-builder-row-1{ margin-bottom : 80px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-flex-container.fusion-builder-row-1{ margin-bottom : 60px;}}<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":8993,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-8990","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/desos.eu\/pt-pt\/wp-json\/wp\/v2\/pages\/8990","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/desos.eu\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/desos.eu\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/desos.eu\/pt-pt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/desos.eu\/pt-pt\/wp-json\/wp\/v2\/comments?post=8990"}],"version-history":[{"count":2,"href":"https:\/\/desos.eu\/pt-pt\/wp-json\/wp\/v2\/pages\/8990\/revisions"}],"predecessor-version":[{"id":8995,"href":"https:\/\/desos.eu\/pt-pt\/wp-json\/wp\/v2\/pages\/8990\/revisions\/8995"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/desos.eu\/pt-pt\/wp-json\/wp\/v2\/media\/8993"}],"wp:attachment":[{"href":"https:\/\/desos.eu\/pt-pt\/wp-json\/wp\/v2\/media?parent=8990"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}