Impact of the MDR on the repair service of dental instruments. Ravensburg, 01.07.2022 What is MDR? The MDR (Medical Device Regulation, EU Regulation 2017/745) replaced the Medical Devices Act (or the Medical Device Directive - MDD) on 25 May 2021. The revision of the MDD was triggered by a medical device scandal that made headlines
We currently focus on dental rotating instruments, like turbines, straight and contra-angle handpieces, scalers, lab-motors, micromotors, etc., everything you can send to us by mail. This is what we do well. We also understand that your service needs go beyond this, ...more to come.
We offer our service in several European countries already. Please contact us to find out about your country or countries - we are sure we can help you.
For common dental rotating instruments we estimate a repair time of max. 48 hours. In addition you have to consider shipping. Special instruments and brands, for which we may not have spare parts on stock, may take longer. With the digital Desos repair portal, we have reduced e.g. quote approval time by more than half.
We offer a 12 months warranty. This excludes wear-parts , e.g. ball bearings, O-Rings. For more details, please see our General Terms and Conditions at www.desos.eu/agb.
You trust us by sending in your dental tools, we trust you value our service. Currently we only offer "payment against invoice".
We are a team of dental experts, united by a pan-European repair network and a passion for quality and customer satisfaction. We have been working with DSOs and other corporate dental organisations for more than 12 years and focus on the needs of the corporate and clinic customers for the execution and optimization of their
The cost estimation and the shipping to us is free of charge for you. If you decide to decline the cost estimation, we will also pay for the return of your unrepaired instruments. So take a chance - it is riskfree.
You can contact us by Email at contact@desos.eu and we will respond to you in your native language. If you want to talk to us in German, English or Spanish you can call us directly at +49 751 180 86 452. For other languages, please send us an Email with your phone number and let
If you decide to accept the cost estimation at least for one instrument, we will charge you a small fee for packaging and freight. This charge varies by country and you will see the packaging & freight costs in your cost estimation, prior to your order.
